We are sorry to see you go :( Please read all the options below and select the one that applies to your purchase:
We’d also love some feedback before you leave to help us improve and make the world a smoke-free place. Would you mind sharing what we could have done differently to keep you around? Contact us here.
To cancel your in-app subscription for Android:
- Access the Google Play Store
- Tap on the left side, there is a section "My subscriptions"
- You cancel or edit all your subscriptions here
To cancel your in-app subscription on iOS:
Note: if your subscription included nicotine gum, please email firstname.lastname@example.org to cancel with subject "App Cancellation".
- Access Settings in the home of your device (not the settings of the app itself)
- Scroll down and tap iTunes Store and AppStore
- Tap your e-mail and Apple ID, View Apple ID and enter your password
- Now, tap Subscription - Manage and select Quit Genius
- Turn off the auto-renewal option and tap Done
To cancel a Sweatcoin purchase or a website purchase of the Quit Genius App:
- Please email email@example.com stating you would like to cancel with subject "Web Cancellation"
To cancel your subscription of Quit Genius Nicotine Gum:
- Please email firstname.lastname@example.org stating you would like to cancel with subject: "Gum Cancellation".